Shipping policy

Where we ship

VENNIX currently ships within the United States only. We are not able to accept orders for delivery outside the United States at this time, and shipping options will not be available at checkout for non-US addresses.

Shipping rates

Standard Shipping is $8.00 on orders under $70.00, and free on orders of $70.00 or more. The qualifying amount is your order total at checkout. All available shipping options and their exact costs are shown at checkout before you pay.

Order processing

Orders are prepared by our fulfilment partners once payment is confirmed. Processing time varies by product and by the partner who holds that item, so we do not quote a single processing time for the whole catalogue. Your order confirmation email is sent as soon as your order is placed.

Delivery

Delivery time depends on the product, the fulfilment partner and the carrier used for your shipment. Because that varies across our range, we do not publish a guaranteed delivery window. If you need an item by a particular date, email us at support@vennixstore.com before ordering and we will tell you what we can confirm.

Order status

You can sign in to your VENNIX account at any time to see your orders and their current status. If you have a question about where your order is, email support@vennixstore.com with your order number.

Delays

Carrier delays, weather and peak periods can affect delivery, and these are outside our control. If your order has not arrived in a reasonable time, email support@vennixstore.com with your order number and we will investigate with the carrier and the fulfilment partner on your behalf.

Lost or missing packages

If your order shows as delivered but you cannot find it, please check with others at your address and with your building or neighbours first. If it still cannot be found, contact support@vennixstore.com and we will open an investigation with the carrier. Where a parcel is confirmed lost in transit, we will arrange a replacement or a refund.

Incorrect shipping addresses

Please check your shipping address carefully before you pay. If an address is entered incorrectly and the parcel is returned to the sender, we will contact you about the options available, which may include a further shipping charge. If a parcel is delivered as addressed to an address you entered incorrectly, we are not able to recover it.

Changes and cancellations

If you need to change or cancel an order, email support@vennixstore.com as soon as possible with your order number. Once an order has been passed to a fulfilment partner we may no longer be able to stop or amend it. If we cannot, you can return the item under our Return and Refund Policy once it arrives.

Damaged shipments

Please inspect your order when it arrives. If an item arrives damaged, email support@vennixstore.com with your order number and photographs of the item and its packaging, and we will put it right at no cost to you. See our Return and Refund Policy for details.

Contact

For any question about shipping or an order in transit, email support@vennixstore.com with your order number.