Refund policy

VennixStore — Return & Refund Policy

Last updated: August 17, 2026

At VennixStore, we want you to be happy with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return:

The return request must be submitted within 30 days of delivery.
The item must be unused and in the same condition in which you received it.
The item should be returned in its original packaging, where applicable.
You must provide your order number or other valid proof of purchase.
You must contact support@vennixstore.com before sending an item back.

Please do not send products to an address without first contacting VennixStore. We will provide the appropriate return instructions when your return request is approved.

Return Conditions

Returned items must be in a condition suitable for resale unless the item is being returned because it arrived damaged, defective, or incorrect.

We reserve the right to decline a return if the item does not meet the applicable return conditions.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item:

arrives damaged,
is defective,
is materially different from what you ordered, or
is the wrong item,

please contact us at support@vennixstore.com as soon as possible.

Include your order number and, when applicable, clear photographs or other information showing the issue. We will review the issue and provide instructions for the appropriate resolution.

Return Shipping

Unless an item is defective, damaged, incorrect, or otherwise covered by an approved return arrangement, return shipping costs may be the customer’s responsibility.

Please contact support@vennixstore.com before returning an item so we can confirm the applicable return instructions and shipping responsibility for your order.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at support@vennixstore.com.

Exchanges

If you need a different size, color, or product, please contact support@vennixstore.com before returning your item.

Exchanges may be available depending on product availability. Where an exchange is not available, we may process an eligible return and refund instead.

Non-Returnable Items

Certain items may not be eligible for return for reasons including hygiene, safety, personalization, or other product-specific restrictions.

Examples may include:

Personalized or customized products
Items that cannot reasonably be resold for hygiene or safety reasons after use
Products marked as final sale or non-returnable
Items damaged through misuse, improper care, or normal wear and tear

If you are unsure whether your item qualifies for a return, contact support@vennixstore.com before sending it back.

How to Request a Return

To start a return, email:

support@vennixstore.com

Please include:

Your full name
Order number
Item(s) you want to return
Reason for the return
Photos or other evidence if the item is damaged, defective, or incorrect

Our support team will review your request and provide the appropriate next steps.

Please do not send a return to an address obtained from a third party or from an unrelated order. Wait for VennixStore’s return instructions.