Returns & Refunds Policy
Returns & Refunds Policy
We want you to love your Vennix purchase. If you're not completely satisfied, we're here to help.
Return Window
You have 30 days from the date of delivery to request a return. After 30 days, unfortunately we cannot offer a refund or exchange.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by a receipt or proof of purchase
The following items are non-returnable:
- Sale or clearance items
- Gift cards
- Downloadable products
- Items marked as final sale
How to Initiate a Return
- Email us at support@vennixstore.com with your order number and reason for return.
- We will respond within 2 business days with return instructions and a return shipping address.
- Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Exchanges
If you need to exchange an item for a different size or color, please contact us at support@vennixstore.com. Exchanges are subject to product availability.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at support@vennixstore.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
If you have any questions about our return policy, please reach out to our support team at support@vennixstore.com.